Contributing report 2018

As the owners and managers of some of the best shopping centres in the UK, we play an important role in the prosperity and the wellbeing of the communities around our centres and the country. Research into the economic benefits of our portfolio has found that our destinations are worth nearly £5 billion to the economy and supported more than 130,000 jobs across the country last year.

Chief executive's statement

"Through the investment we make in our centres, the jobs we create, the taxes we generate and the causes we support, we add billions to the UK economy."

Matthew Roberts, intu chief executive?

Read the chief executive's statement

2018 highlights


intu employee wage bill


intu tenants wage bill


business rates paid by intu and our tenants


intu employee income tax and national insurance payments


intu tenants income tax and national insurance payments


UK retail jobs at intu centres


direct employees (intu and tenants)


total jobs supported across the UK


invested in 2018


direct construction jobs created in 2018

Contributing showcase

Employment and skills

intu’s 17 UK shopping centres are home to?over 3,000 stores nationwide – and we take?our responsibility as a major provider of retail employment seriously, ensuring our centres remain popular, and promoting worthwhile careers and training opportunities.

intu centres play a significant role in providing employment opportunities and maintaining a healthy, prosperous local economy.

Investing in our centres

Our programme of investment ensures?our centres remain compelling destinations where people want to return again and again – and brings prosperity to local communities through job creation and direct financial contributions.

Over the last five years we have invested £530 million in major?new developments. In 2018 alone, we spent £169 million on new development and extension projects across our portfolio.?


Community impact

We like to get involved in our communities, meeting people, finding out what is important to them, creating partnerships with local organisations to help them achieve things that will really help.

Our people volunteered nearly 11,000 hours of help and expertise in 2018 to make things happen in the local community, from working with young people, getting their hands dirty improving the local environment and fundraising for charities.

Contributing in action

Retail Gold

Under the banner of Retail Gold, we have worked with schools and colleges near several of our centres over the past decade. Our programmes work with our retailers, specialist consultants Employers in Education, schools, colleges and Jobcentre Plus.

Together we offer students and unemployed people the opportunity to develop the skills they need for a career in retail, hospitality or leisure. The school and college level courses began in the northeast and since 2005, over 30 retailers at intu Eldon Square and intu Metrocentre have provided 54,000 hours of onsite training for more than 500 students.

intu Merry Hill

In the four years since we have owned our newest flagship destination, intu Merry Hill, £50 million has been invested by intu and its tenants to refresh the mall, attract new brands and create new stores such as the new 75,000 sq ft Next store.

Over the next few years we are going to spend £100 million enhancing the shopping centre’s leisure and retail mix and are contributing to partnerships that will bring a music academy and a new transport link to the centre.

Healthy, happy communities

One of our longest running programmes is our partnership with The Conservation Volunteers (TCV) which has helped us create 10 Green Gym sites around our UK centres over the last 11 years. Green Gyms provide an opportunity for local people to get involved in reclaiming a community green space.

The weekly sessions are free-of-charge and open to all to encourage social contact and inclusiveness.

In 2018 we received the EPRA ‘Outstanding Contribution to Society’ Award in recognition of our 11-year partnership with TCV.

Building young people’s confidence

We partnered with The Outward Bound Trust to enable 36 young people from Nottingham Academy to develop their capabilities and unlock their potential through an Outward Bound course.

The students attended a five-day Adventure & Challenge course where they had the opportunity to increase their confidence levels, develop their teamwork skills, and learn to persevere through challenges.

Three intu people supported the course and acted as mentors to enhance the young people’s experience.

Corporate responsibility team