At a glance

We’ve got the country covered

We own and manage many of the country’s best shopping centres and have a growing multichannel presence. We’re passionate about giving people their perfect shopping experience.

With?20 centres across the UK and Spain, our whole business is focused on creating the best places for shopping and leisure, so that visitors?come more often and stay longer. We do that by bringing together our scale, expertise and understanding of what visitors want, to provide compelling experiences that deliver real results for retailers,?restaurateurs and leisure specialists.

Our unique?visitor insight helps us understand what visitors want now and in the future and we continually invest in our centres to build a long-term business that helps customers?flourish, communities thrive and our business to grow.

That’s the intu difference.

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£5.9bn

estimated retail sales

35m

unique visitors

8

of the UK's top 20 shopping centres

£4.8bn

total economic contribution

400m

visits a year

Running our centres

We manage our centres ourselves, because we know no-one else will go as far as we will to deliver the intu difference. Our staff are passionate about providing world class service every time – with a moment of surprise to delight you now and then!

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Creating stand out centres

Fantastic asset management keeps our centres at the cutting edge of new trends in shopping and leisure

We combine our expertise in construction and centre management, our experience with retailers and our understanding of what motivates visitors, to make our centres vibrant places for leisure and shopping.

From the design and infrastructure to the digital connectivity, retail mix and customer experience, the way we manage our centres keeps visitors coming back and helps our customers flourish.

And it’s not just about our concrete assets. We’re the only UK-wide shopping centre brand to own a transactional website: intu.co.uk - now a top 10 affiliate site - offering visitors a seamless online and in centre shopping experience.

We don’t have a crystal ball… but we talk to our visitors all the time to find out what they want from their shopping experience – 28,000 of them last year.

Our aim is to put a smile on the face of our visitors. We want them to feel happier after a visit to our centres than when they walked through the door. Happy shoppers mean happy retailers.

Matthew Roberts

intu chief executive

We've got plans...

We don’t stand still - over the next three years we are investing £655m in new developments

An image showing what intu Watford's 400,000 sq ft extension will look like once complete

Our investment in our UK assets creates the stylish and sought-after shopping destinations customers and?visitors want, revitalises city centres and brings economic benefits to communities.

Our investment programme includes three major projects and a programme of improvements at every centre.

£320 million has been earmarked for projects that will transform three of our centres: intu Watford will become a top-20 regional destination. intu Broadmarsh’s redevelopment will include a cinema, leisure and catering and new retail space and at intu Lakeside the first phase of a £73 million innovative leisure extension will bring new restaurants and leisure brands that will draw people in from a wider catchment area.

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More than just a landlord

Download our the intu difference brochure to find out how we stand out from the crowd

The intu difference

We have a unique way of doing things that guarantees the very best shopping experience for customers and visitors

We lead the industry in our focus on providing the best experience, focused on world class service, compelling events and the best digital connectivity in the business.

From their first interaction visitors notice the intu difference. A simple smile or an unexpected gift, a moment of surprise as they turn a corner on an event which delights or our free wifi so they can stay in touch with their friends on the go.

Our aim is to put a smile on the face of our visitors – and that means looking at every detail, from the layout and architecture of our centres to the mix of retailers, restaurateurs and leisure operators, from our top-10 shopping website to the world class service of our management teams. We’re redefining the shopping experience at every step.

A responsible business

We're committed to our communities

Wherever you find an intu centre, you’ll find a vibrant focal point of the community, where people go to shop, to meet, to eat, to socialise and to be entertained – and to work. This puts us at the heart of communities, and what we do and how we behave matters.

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Lost in space?

Get your bearings with our unique wayfinding app which doesn’t just guide you round our centres (well done for mapping them, Apple) but show you where the best offers are - thanks to our investment in high-quality wifi infrastructure and the sophisticated location services it enables.

Download the app now

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